Why We Built Our Assistant

We built the BeachSports assistant so you can get answers and get things done the moment you need to:

• No waiting for a call back. Ask a question and get an answer right away.
• No email back and forth. It can take care of many things itself, like moving a week or paying a balance.
• Real-time information. It checks live openings, prices and your family's registrations as you ask.
• Whenever it suits you. Early morning, late at night or on the weekend, whatever time you decide to handle it.
• More time for your kids. Every routine question it answers gives our team more time for our programs and for making camp even better for your children.

What it can do

Before you sign in, it can:

• Show you what's open right now, with dates, prices and spots left
• Help you compare camps and find the right fit for your child
• Help you register: it finds the right session and puts it in your cart, ready to check out

Once you're signed in, it can also:

• Switch your camper to another week
• Pay a balance
• Update your pickup PIN
• Request a friend group
• Tell you what's left to do before camp
• Pass anything to our team with the whole story attached

It's not a person, and it will never pretend to be. Anything that changes a registration or moves money is shown to you first, with the details pulled straight from your account, and nothing happens until you confirm. If something seems off, let us know.

What it can see. Only your own family's records, and only when you're signed in. Signed out, it can't see anything personal at all.

What the assistant itself is. It's Claude, an AI model built by Anthropic. When you ask something, we send your question and whatever it needs to look up to answer: your campers' names, your registrations, what's paid and what's owed. Not your card, and not your phone number or email address. We don't attach your name or account number to the request. The service that passes your question to the AI doesn't keep a copy once it answers, and the AI provider isn't allowed to use your conversations to train its models.

If you type something personal into the chat yourself, like a phone number or an email address, the assistant reads it, because it has to read what you write. We strip those out of anything we keep afterwards.

What we keep. We keep the whole conversation for 90 days if you give an answer a thumbs-down, if you ask for a team member, or if something seems to have gone wrong in the conversation, so someone here can look at it and fix it. The rest of the time we keep only what happened (which questions were asked, whether it worked), not what you typed. If you send a note to the team, we keep it with your request, the same as an email. A small number of trusted team members can read those. We don't sell any of it.

Tell us when something's off. Thumbs-down on any answer, or "Not quite" when it asks how it did. Someone on our team reads those every week, and that is how it gets better. If you need a team member, just say so and it will pass you over.

Reach a team member any time: call or text (310) 372-2202. Camper at camp right now? Call the on-site Director line, extension 2, then your location (answered during program hours).